Most competitive business people love their ideas to be heard and want others to buy into our point of view. The common approach is to make your point, listen for feedback, and then respond to the feedback directly, in an attempt to counter any objections to our ideas. Some things to remember:
Communication is as much about being able to receive and critically assimilate it as it is about sending you message and being heard. So, instead of responding immediately to the feedback, ask a few questions. Get the person to expound on their ideas, and encourage them to continue. Paraphrase what they’ve said to let them know they’ve been heard. In doing so, you will have shown the respect of listening—remember we all love to be heard—and you just might learn something you did not know, even if you don’t know that you don’t know!
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